Tag Archives: My Esri

Getting started with ArcGIS for Student Use

You’ve purchased an ArcGIS Student license; now, how do you to use it?

This is your one-stop-shop for getting up and running with your new ArcGIS for Student Use subscription. This blog will step you through each stage of the setup process, using the following FAQs as our guide:

  1. What is included in my subscription?
  2. What is My Esri, and why do I need it?
  3. How do I configure my My Esri permissions?
  4. How do I download and install the software?
  5. What is ArcGIS Online, and why do I need it?
  6. How do I activate my ArcGIS Online Organization?
  7. How do I assign an ArcGIS Pro license?
  8. How do I use my ArcGIS Pro license?
  9. How do I authorize ArcMap?
  10. Where do I go for training, support, and help?
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How to Add New User Types and Add-on Applications to ArcGIS Enterprise

Do you need to incorporate newly purchased ArcGIS Enterprise named user licenses or Add-ons to your existing environment?

The following workflow will guide you on how to update your existing license file and import your new licenses seamlessly:

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Exciting changes to Esri Australia’s Technical Support

Esri Australia is updating its Technical Support System and integrating tighter with Esri. This broadens our knowledge base, improves the visibility to you and generally make it easier for you to get your issues resolved. The main difference you’ll notice straight up is that emails will come from customercare@esri.com. This is Esri’s ‘Global’ support email address and is what all of Esri and its distributors will use to communicate with their clients, but don’t submit your support requests through this address. You can continue to use support@esriaustralia.com.au to log new cases but we are considering phasing this out and directing you to use My Esri to manage your support cases.

You’ll notice a new “Support” tab in My Esri. This is where you’ll go to view your support activity and log a new case. In order to see this tab, you’ll need to be linked to an organisation and have the “View support information” assigned to you. We’ve automatically assign this permission to the administrators of your organisation to get you started. Continue reading