So, you have just purchased a new Personal Use License and you have been wondering what the next step is.
After you purchase your ArcGIS Personal Use license, you will receive an email containing two activation tokens for both My Esri and ArcGIS Online from the Esri Australia Client Services team. This will take 3 to 5 business days from the time of purchase to arrive (if you are having trouble finding this, please check your spam folder as they can sometimes be filtered out by your email provider).
Before you click any of the links provided for you in the email, you need to create an ArcGIS Public Account. This blog will run through the steps to create an ArcGIS public account and set up your My Esri.
You’ve purchased an ArcGIS Student license; now, how do you to use it?
This is your one-stop-shop for getting up and running with your new ArcGIS for Student Use subscription. This blog will step you through each stage of the setup process, using the following FAQs as our guide:
Esri Australia is updating its Technical Support System and integrating tighter with Esri. This broadens our knowledge base, improves the visibility to you and generally make it easier for you to get your issues resolved. The main difference you’ll notice straight up is that emails will come from firstname.lastname@example.org. This is Esri’s ‘Global’ support email address and is what all of Esri and its distributors will use to communicate with their clients, but don’t submit your support requests through this address. You can continue to use email@example.com to log new cases but we are considering phasing this out and directing you to use My Esri to manage your support cases.
You’ll notice a new “Support” tab in My Esri. This is where you’ll go to view your support activity and log a new case. In order to see this tab, you’ll need to be linked to an organisation and have the “View support information” assigned to you. We’ve automatically assign this permission to the administrators of your organisation to get you started. Continue reading →