Are you just starting to explore the ArcGIS Platform? May be you have come across the latest features of ArcGIS Products and are interested in acquiring new skills. If that’s the case, our E-Learning Program is perfect for you.
Esri offers their clients the chance to continuously learn and enhance their skills in utilizing ArcGIS without incurring any extra charges. Every Esri customer who maintains their current subscription is granted unrestricted access to E-learning resources on Esri Academy.
The E-Learning advantage is not dependent on product licensing or user type status. All individuals associated with customer organizations are eligible to participate in E-Learning. The organization holds the authority to determine who can access the E-Learning and the method of enabling that access.
E-Learning access can be managed either through My Esri or through ArcGIS Online.
The License recovery process allows users to retrieve ArcGIS licenses that have become inaccessible. This could occur due to a number of reasons including computer crashes, a corrupted license manager, a lost or stolen laptop or possibly a catastrophic failure of the machine. The licenses may also need to be recovered if the number of deauthorisations allowed within a year has been exceeded.
Note: You are allowed a maximum of four deauthorizations per year, beginning from the date of the initial deauthorization.
In the past, an administrator or authorised caller had to contact their local Esri Technical Support to submit a request to recover lost licenses. This functionality has now been built into My Esri, empowering administrators to recover the licenses quickly without the need to contact Esri Technical Support.
Note: The recovery of lost licenses is irreversible, therefore it should be used as a last resort, if deauthorisation is not possible.If you are still able to access the machine that uses the license, it’s recommended to deauthorise licenses.
So, you have just purchased a new Personal Use License and you have been wondering what the next step is.
After you purchase your ArcGIS Personal Use license, you will receive an email containing two activation tokens for both My Esri and ArcGIS Online from the Esri Australia Client Services team. This will take 3 to 5 business days from the time of purchase to arrive (if you are having trouble finding this, please check your spam folder as they can sometimes be filtered out by your email provider).
Before you click any of the links provided for you in the email, you need to create an ArcGIS Public Account. This blog will run through the steps to create an ArcGIS public account and set up your My Esri.
You’ve purchased an ArcGIS Student license; now, how do you to use it?
This is your one-stop-shop for getting up and running with your new ArcGIS for Student Use subscription. This blog will step you through each stage of the setup process, using the following FAQs as our guide:
Do you need to incorporate newly purchased ArcGIS Enterprise named user licenses or Add-ons to your existing environment?
The following workflow will guide you on how to update your existing license file and import your new licenses seamlessly:
When you need to incorporate new ArcGIS Enterprise User Types or Add-on licenses (eg. Creators, Editors, ArcGIS Pro, Drone2Map) to an ArcGIS Portal instance, the existing license file can be edited so that the new user types or add-ons are updated in your license file. A new copy of the license file is then created in JSON format (by My Esri) and is then imported into ArcGIS Portal. This updates the user licenses in the environment or instance.
Workflow:
Log into My Esri as a user with ‘take licensing actions’ permissions, and then navigate toLicensing > License management > then select the tab ‘Portal for ArcGIS and Pro’. (see below).
From here, review your existing license files and locate the license that relates to your current ArcGIS Portal environment from the list.
Once you have identified the correct file, Select the Edit Licensing File icon on the right side of the page, and agree to the Terms and Conditions for a replacement license file to be created.
This will allow you to edit the Named User and Add-on license quantities. You may select any additional items that you wish to add or remove from your existing license file (from the available licenses).
If applicable, you may also update ArcGIS Pro in Enterprise Named User Licensing (as further detailed here:
Once editing is completed and all licenses you want in your ArcGIS Portal are present, you can select the “Next” button. You will be prompted to check and confirm your contact details on the following page and choose how you wish to receive the license file (by download or email). You may then select the “Create File” button.
Once you have received the updated JSON file this can be imported into Portal by logging into the ArcGIS Portal site as an administrator by Navigating to Organization > Licenses > Import License and browse to the new JSON file. This will update in Portal and the additional users applied to the instance. If you require ArcGIS Pro in Enterprise Named User Licenses, these will need to be added to the ArcGIS License Server too, as detailed here.
For further information on licensing named users in ArcGIS Enterprise, see the following links.
Esri Australia is updating its Technical Support System and integrating tighter with Esri. This broadens our knowledge base, improves the visibility to you and generally make it easier for you to get your issues resolved. The main difference you’ll notice straight up is that emails will come from customercare@esri.com. This is Esri’s ‘Global’ support email address and is what all of Esri and its distributors will use to communicate with their clients, but don’t submit your support requests through this address. You can continue to use support@esriaustralia.com.au to log new cases but we are considering phasing this out and directing you to use My Esri to manage your support cases.
You’ll notice a new “Support” tab in My Esri. This is where you’ll go to view your support activity and log a new case. In order to see this tab, you’ll need to be linked to an organisation and have the “View support information” assigned to you. We’ve automatically assign this permission to the administrators of your organisation to get you started. Continue reading →
Esri Australia Technical Blog 