Tag Archives: logging

Using PowerShell to automatically find and package log files for ArcGIS Server, Portal for ArcGIS, and ArcGIS DataStore.

Have you ever submitted a support case and, as a part of the troubleshooting process, been asked to provide logs for one (or multiple) components of a base ArcGIS Enterprise deployment?

Esri provides documentation on where the default logging location is for various ArcGIS Enterprise components, but this is a user-configurable path.

Default Logging Locations

  • ArcGIS Server
    • C:\arcgisserver\logs – as per here.
  • Portal for ArcGIS
    • C:\arcgisportal\logs – as per here.
  • ArcGIS DataStore
    • C:\arcgisdatastore\logs – as per here.

Maybe you go to check these default directories and you find that the directory doesn’t exist, or that there aren’t any logs present? You ask yourself, “Am I working with an ArcGIS Enterprise environment that has had logging locations modified from its defaults? What’s the process for figuring out where the logs might be?

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Obtaining various logs for your Enterprise GIS

Whenever a user runs into some sort of problem with the GIS system, one of the first things to look at would be the relevant logs. These give a more detailed insight into what is happening and where potential problems were encountered. This post will explain exactly how to obtain every type of log in the ArcGIS Enterprise stack.

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