Whenever a user runs into some sort of problem with the GIS system, one of the first things to look at would be the relevant logs. These give a more detailed insight into what is happening and where potential problems were encountered. This post will explain exactly how to obtain every type of log in the ArcGIS Enterprise stack.Continue reading
In my role at Esri Australia resolving Enterprise and Developer support issues, there’s rarely a day that goes by where it’s not immensely useful to investigate communication between the different parts of a system. When a component of a GIS is not behaving as expected, forming a complete picture of the behaviour across the system is often instrumental in understanding the underlying cause. This article will focus on the special case of intercepting HTTP requests generated by applications running on top of Microsoft IIS, such as ArcGIS Web Adaptor and the Esri Resource Proxy.
My work in our Technical Support team here at Esri Australia has exposed me to a variety of web traffic related incidents. You can find many useful resources to track and disseminate this web traffic online, but I have found one (free) program to be more useful and intuitive than the rest – Fiddler. Fiddler is a fantastic tool that provides information on any web interaction within your ArcGIS Enterprise system, web mapping and mobile applications. This can empower you with a better understanding of your problem, deployment or user workflows.This post will not explore the ins and outs of Fiddler, as this has been well documented by a large and involved community (including Esri), but I would like to introduce you to an easy and tangible way you can look ‘under the hood‘ of web GIS.