GeoEvent Processor won’t start up … Help!


A number of people here in Australia are getting their hands on GeoEvent Processor, the ArcGIS Server extension, for the first time.

During my time in Support I’ve assisted a number of people to get their GeoEvent Processor running, and have found that a simple 4-step process is generally all that is required.

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Below I list this process…

1. Stop GeoEvent Processor & ArcGIS Server Services, from Windows Task Manager.

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2. Traverse in Windows File Explorer to the C:\Program Files\ArcGIS\Server\GeoEventProcessor\ folder and locate the .lock file and delete it, then traverse to the Data folder (found in the same location, but explicitly: C:\Program Files\ArcGIS\Server\GeoEventProcessor\data) and delete the entire contents.

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3. Add the user running the ArcGIS Server and GeoEvent Processor Services (nominally: arcgis) to Administrators group on the server where ArcGIS Server and GeoEvent Processor is installed.

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4. Restart your ArcGIS Server and GeoEvent Processor services as shown in the screenshot in Step 1 … and I hope you are back up and running, 99.9% of users report success.

The above process assumes that you’ve correctly applied your license file, and doesn’t account for issues where the license is the cause of the issue, slight disclaimer there!

Well that’s all for now folks, hopefully more to come….

Paul B.
ArcGIS Server from Down Under

5 thoughts on “GeoEvent Processor won’t start up … Help!

  1. Michael Kelly

    Great guide Paul. Just one thing to add to step 2 from my experience – also delete the following folders/files:

    C:\Program Files\ArcGIS\Server\GeoEvent\etc\zookeeper-dynamic.properties
    and
    C:\ProgramData\Esri\GeoEvent\zookeeper

    It’s worth looking at the logs if these steps don’t resolve the problem (typically found in C:\Program Files\ArcGIS\Server\GeoEvent\data\log\karaf.log)!

    Reply
  2. pgburman Post author

    Thanks for the information Michael!!
    One thing for my intrepid followers is that these files only appear in ArcGIS 10.3 GeoEvent Processor installations, these files are not part of the installation for previous versions.
    Happy GeoEventHorizons!
    Paul B

    Reply
  3. Brian

    Awesome, thanks so much for this blog post. I had deleted the data folder and run through these steps a few times, but the Zookeeper post seems to have been the trick.

    Reply
  4. Kate

    Thanks guys! Worked here too,
    Stopped GeoEvent Service
    Deleted – C:\Program Files\ArcGIS\Server\GeoEvent\data
    Deleted – C:\ProgramData\ESRI\GeoEvent\zookeeper (ProgramData is a hidden folder, turn on hidden folders in Folder Options)
    Deleted – C:\ProgramData\ESRI\GeoEvent\zookeeper-dynamic.properties
    Updated C:\Program Files\ArcGIS\Server\GeoEvent\bin\run-checklicense.bat (set JAVA_EXE to point to our Java install location) Ref: https://geonet.esri.com/message/494645#494645
    Started GeoEvent Service

    Reply

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